Before you design the solution, you have to understand the challenge.
I use data to construct insights around the problem in hand, then look at competitive sets to determine where a product can establish a foothold. I speak to all types of stakeholder to understand their thinking, and where the product should go.
I examine the problem using a combination of Google-fu, market reports and data gathering.
I use survey tools or community platforms to gain a sense of the problem through data.
Speak to people either in formal or informal interview and focus group sessions.
Lean research methodologies help quickly identify journeys and insights which inform product design principles.
- Problem qualification
- User archetypes and journeys
- Competitive understanding
- Design principles: Who is this for and why are we doing it?